Privacy Policy

Last Updated: January 2025

Introduction

TBAI Automation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services and products.

Information We Collect

Information You Provide to Us

Contact Information: Name, email address, phone number, company name when you fill out forms, request consultations, or sign up for our training courses
Account Information: Username, password, and profile information if you create an account for our products
Payment Information: Billing details processed through secure third-party payment processors
Communications: Content of emails, messages, or other communications you send to us
Training Data: Course progress, assignments, and learning materials if you enroll in our AI Automation Training
Product Usage Data: Information about how you use our products (GRC Helper, CV Compiler, Job Match AI, Senior Voice Assistant)

Information Collected Automatically

Usage Data: Pages visited, time spent on pages, links clicked, and other usage statistics
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze site traffic
Log Files: Server logs that may include IP addresses, browser types, and access times

Information from Third Parties

Integration Data: If you connect our automation tools to third-party services (CRM systems, email platforms, job boards), we may receive data from those services
OAuth Connections: Authentication data from services you choose to integrate

How We Use Your Information

We use the information we collect to:

Provide Services: Deliver our automation services, products, and training courses
Process Transactions: Handle payments, send invoices, and manage subscriptions
Customer Support: Respond to inquiries, provide technical support, and resolve issues
Improve Our Offerings: Analyze usage patterns to enhance our products and services
Communications: Send service updates, newsletters, training materials, and marketing communications (with your consent)
Security: Detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: Comply with legal obligations and enforce our terms
AI Model Training: Improve our automation systems and AI models (using anonymized data only)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who perform services on our behalf:
- Cloud hosting providers (for infrastructure)
- Payment processors (for transaction processing)
- Email service providers (for communications)
- Analytics providers (for usage analysis)
- AI/ML service providers (OpenRouter, Anthropic, OpenAI for automation features)

Business Transfers

If TBAI Automation is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, court order, or governmental request, or to protect our rights, safety, or property.

With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

Data Retention

We retain your personal information for as long as necessary to:
- Provide our services and products
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records

Account data is retained while your account is active. After account closure, we may retain certain information for legal and business purposes.

Your Rights

Depending on your location, you may have the following rights:

Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format

Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal exceptions)

Opt-Out and Restriction
- Opt out of marketing communications
- Restrict certain processing activities
- Object to automated decision-making

Withdrawal of Consent
- Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us at [YOUR EMAIL ADDRESS].

Data Security

We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure development practices
- Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Your explicit consent

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

Cookies and Tracking

We use cookies and similar tracking technologies:

Essential Cookies
Required for the website to function properly

Analytics Cookies
Help us understand how visitors use our site (Google Analytics, etc.)

Functional Cookies
Remember your preferences and settings

Marketing Cookies
Track your activity for targeted advertising (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

Product-Specific Privacy Considerations

CV Compiler
- Your CV and career information are processed to generate tailored documents
- We do not share your CV with third parties without your consent
- Data is encrypted and stored securely

Job Match AI
- We analyze your CV against job listings from various sources
- Job matching is performed using AI algorithms
- We do not share your job search data with employers without your permission

Senior Voice Assistant
- Voice recordings are processed to fulfill commands
- We use speech-to-text services (may involve third-party AI providers)
- Voice data is not stored longer than necessary for service delivery

GRC Helper
- Compliance questions and company information are processed by AI
- We do not share your compliance queries with competitors or third parties
- Data is treated as confidential business information

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination for exercising your rights

We do not sell personal information as defined by CCPA.

GDPR Compliance (European Users)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Legal basis for processing (consent, contract, legitimate interest, legal obligation)
- Right to lodge a complaint with a supervisory authority
- Right to data portability
- Right to object to processing

Our legal bases for processing include:
- Performance of contract (providing services you requested)
- Legitimate interests (improving our services, security)
- Consent (marketing communications, certain product features)
- Legal obligations (tax, accounting requirements)

Israeli Privacy Law

We comply with the Israeli Privacy Protection Law, 5741-1981 and regulations thereunder. Israeli residents have rights to access and correct their personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will provide notice through email or a prominent notice on our website.

If you have questions about this Privacy Policy or our data practices Please use the contact form.

For privacy-related complaints or concerns, please contact us first. If you are not satisfied with our response, you may contact the relevant data protection authority in your jurisdiction.

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TBAI Automation
Automation that serves real needs - built, productized, and taught.